Transaction Services – Overview

Many Medi-Cal transactions can be performed through the Transaction Services area of the Medi-Cal Web site. The transactions available to you depend on the user ID and password used to logon. To use Transaction Services, you must complete a Medi-Cal Point of Service (POS) Network/Internet Agreement (39 KB) and
Medi-Cal Telecommunications Provider and Biller Application/Agreement (64 KB). For more information, refer to the CMC, CMC Enrollment Procedures and Electronic Methods for Eligibility Transactions and Claim Submissions sections of the Part 1 provider manual.

To perform transactions through the Medi-Cal Web site, click Transaction Services on the home page to open the Transaction Services logon page. Enter your user ID and password (which displays as asterisks for security) and click Submit. The next page of this Quick Start Guide shows the Transaction Services logon page and contains information about user IDs and passwords.

After you click Submit, your user ID and password are authenticated by the Medi-Cal system. Once authenticated, the Transaction Services page displays, listing services/transactions available to you based on your user ID and password. If your user ID and/or password cannot be authenticated, an error message displays. If you feel you have not made an error after two or three attempts, call the Telephone Service Center (TSC) at 1-800-541-5555 and select the option for POS/Internet.

When you are finished performing transactions, click Exit to exit Transaction Services.